Data Deletion

How to remove data from Crustomer, depending on who you are.

If your business uses Crustomer

• Disconnect Instagram: in Crustomer go to Instagram → Settings → Disconnect, or in Instagram go to Settings → Website permissions → Apps and websites → Crustomer → Remove. Either way we delete the access token immediately and stop reading messages.
• Delete stored conversations, leads or your whole account: delete individual records in the app, or email privacy@crustomer.us from your account's email address and tell us what to delete. We confirm by email and complete deletion within 30 days. Backups roll off within a further 30 days.

If you messaged a business that uses Crustomer

That business controls its own conversations and contact list, so the fastest way is to ask the business directly. You can also email privacy@crustomer.us with your Instagram username and the business's name. We'll pass your request to the business and help them carry it out, as the law requires.

More information

See our Privacy Policy for what we collect and how long we keep it.