Copyright (DMCA) Policy

CRUSTOMER LLC ("Crustomer") respects copyright and expects the businesses that use Crustomer to do the same. Businesses upload their own photos, logos, decks and website content, and Crustomer hosts it for them. If you believe something on Crustomer, or on a website Crustomer hosts (a crustomer.us address or a business's own domain), infringes your copyright, send us a notice and we'll act on it quickly.

Designated agent

Copyright notices go to our agent registered with the U.S. Copyright Office (registration DMCA-1083028, listed in the DMCA Designated Agent Directory):

Copyright Agent, CRUSTOMER LLC
575 NE 5th Terrace, Apt 140, Fort Lauderdale, FL 33301
copyright@crustomer.us
Phone: (443) 878-0132

This address is only for copyright notices. Other questions go to privacy@crustomer.us.

What a notice must include

• Your physical or electronic signature (your typed full name is fine).
• The copyrighted work you say is infringed, or a list if there are several.
• The exact page or file that infringes it (the full web address), so we can find it.
• Your name, mailing address, phone number and email.
• This statement: "I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law."
• This statement: "The information in this notice is accurate, and under penalty of perjury, I am the owner, or authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed."

A notice that knowingly misrepresents that material is infringing can make the sender liable for damages (17 U.S.C. § 512(f)). If you aren't sure the use is infringing, for example because it may be fair use, consider asking a lawyer first.

What happens next

• We remove or disable access to the material, usually within two business days of a complete notice.
• We tell the business that posted it and send them a copy of the notice.
• We keep a record of the notice.

Counter-notice

If your content was removed and you believe it was a mistake or misidentification, you can send a counter-notice to the same agent. It must include your signature; the material removed and where it appeared; this statement: "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled"; your name, address and phone number; and a statement that you consent to the jurisdiction of the federal district court for your address (or, outside the United States, any district where Crustomer may be found) and will accept service from the person who sent the original notice.

We send the counter-notice to the person who sent the original notice. Unless they tell us within 10 business days that they've filed a lawsuit, we restore the material within 10 to 14 business days.

Repeat infringers

We close the accounts of businesses that repeatedly infringe copyrights, as our Terms of Service allow.

Trademarks and other problems

To report a trademark problem, impersonation, or content that's illegal or abusive, email privacy@crustomer.us with the web address and what's wrong.