Saved replies

In any Instagram conversation, click Saved replies next to Draft with AI. Pick one and it drops into the reply ({first_name} fills in their name). Type a reply and click Save this reply to keep it. The whole team shares the list, most used first.

Shortcuts

Give a saved reply a shortcut like /price (click the pencil next to it). Then type /pri in the reply box: matching saved replies show above it. Tab or Enter puts the highlighted one in, the arrow keys move between them, and Esc closes the list. It only fills the box, so you still read it over and press Send. Each shortcut can only be used once in your workspace.

Bring over your Instagram saved replies

Instagram doesn't share saved replies with any app, so Crustomer can't read them. Send them to Crustomer instead:

1. In the Instagram app, as the account connected to Crustomer, open a DM to @crustomer.us.
2. Tap the saved replies icon in the message box (or type a reply's shortcut) and send it. Do that for each one.
3. In Crustomer, open Saved replies → Import from Instagram (or Instagram → Settings → Saved replies). Each one you sent is listed, named after its first words. Rename any, untick ones you don't want, and save.

Only messages your account sent to @crustomer.us are offered, and nothing is saved until you tick it, so chatting with Crustomer there doesn't add anything by accident.